Viewing and Submitting Claims
- Submit a claim
- View your claims history
- Check your coverage
- Submit an HCSA or PSA Claim
- View your HCSA balance
- Create a claims history report
Frequently Asked Questions About Coverage
- What types of services are covered?
- How do I find my policy number?
- Service and treatment definitions
- What is a procedure code?
- What provincial or territorial drug plan do I use?
- How do I register with the BC Fair PharmaCare Program?
Frequently Asked Questions About Claims
- What is a copayment?
- What is a reasonable and customary claim limit?
- When will my claim be processed?
- What is it meant by fully paid receipt?
- Can I submit a receipt that is in a language other than French or English?
- How do I cancel an accidentally submitted duplicate claim?
Frequently Asked Questions About Travel
- How do I provide proof of insurance while I am travelling?
- How do I submit claims as a Visitor to Canada or International Student with a Provincial Replacement Plan?
- What can I do if my travel claim is denied?
- What should I do if there is a travel advisory while I am travelling?
- Who is GreenShield+'s travel insurance provider?
Frequently Asked Questions About Dental
- What is a procedure code?
- My claim was denied stating I need a dental claim form. What should I send with my dental claim?
- Why was my dental exam denied due to frequency?
- What is a dental fee guide?
- Why was my dental claim denied stating the name on the claim does not match our system?
- How do I get a dental plan breakdown?
Frequently Asked Questions About Drug Coverage
- Understanding formularies
- Why are there multiple submissions for the same drug on the same day? Is my pharmacy getting paid more than once?
- Why am I not eligible for a refill yet?
- Am I eligible for a vacation supply?
- Why is my claim reduced to the cost of the generic?
- What is the allowed amount for my medication?