Checking your coverage information
Viewing and submitting claims
- Submit a claim
- View your claims history
- Add a widget to your device's Home screen
- Submit an HCSA or PSA Claim
- Create a claims history report
- Submit supporting documents for an audited claim
Frequently asked questions about coverage
- What types of services are covered?
- Service and treatment definitions
- What compound medications are covered?
- What is a deductible?
- What is a DIN?
- What is an EAP?
Frequently asked questions about claims
- What is a copayment?
- What is a reasonable and customary claim limit?
- How long will my claim take?
- What is it meant by fully paid receipt?
- Can I submit a receipt that is in a language other than French or English?
- How do I cancel an accidentally submitted duplicate claim?
Frequently asked questions about travel
- How do I find information about travel insurance coverage?
- How do I provide proof of insurance while I am travelling?
- How do I submit claims as a Visitor to Canada or International Student with a Provincial Replacement Plan?
- What can I do if my travel claim is denied?
- What should I do if there is a travel advisory while I am travelling?
- Who is GreenShield+'s travel insurance provider?
Frequently asked questions about dental coverage
- What is a procedure code?
- Why was my dental claim denied?
- What is a dental fee guide?
- How do I get a dental plan breakdown?
- What is scaling and root planning? How many units do I have?
- What is a dental accident, and do I have coverage for one?
Frequently asked questions about drug coverage
- Understanding formularies
- Why are there multiple submissions for the same drug on the same day? Is my pharmacy getting paid more than once?
- Why am I not eligible for a refill yet?
- Am I eligible for a vacation supply of medication?
- Why is my claim for a medication reduced to the cost of the generic version?
- What is the allowed amount for my medication?