Submit a claim

1. From the Navigation Bar, select Coverage, then select Submit a Claim.

2. On the What is this claim for? screen, select a service or medical product the claim is for.

3. To add a new provider, select the Search Providers button.

4. Enter your provider's last name or phone number, then select Search.

5. For the provider you would like to add, select the Select Provider button, then select Continue.

6. On the Claim Details screen, select the plan member who the claim is for.

   • Select whether the plan member is covered under another benefits plan.

   • Select whether you would like to submit any unpaid amounts to your Health Care Spending Account.

   • Select whether you have a prescription for the claim

   • Select whether the claim is related to a motor vehicle accident or Workers' Compensation plan.

   • Select whether GST/HST is included in the claim amount.

7. Select the Legal checkbox and then select Submit Claim.

Submit a claim on the mobile app

1. Navigate to the Claims screen, and select Submit a claim.

2. Select who you are submitting the claim for, and select Continue.

3. Select what the claim is for, also known as the Claim type, and select Continue.

4. Enter in the Provider details of your care provider, and select Continue.

5. In the Coordination of Benefits section, select whether you are covered under another benefits plan, and select Continue.

6. In the Injury Details section, select whether this claim is related to a motor vehicle accident or an open case with the Workers’ Compensation Plan in your province.

7. In the Prescription Details section, select whether you have a prescription to submit for your claim.

8. On the Additional Claim Details page, in the Add a purchase section, add the details of the purchase.

9. On the Review and Submit Claim page, review the details of your claim to make sure everything is correct and select Continue.

10. Read over the Terms and Conditions and select Accept Terms and Submit Claim.

11. Select Done.