Why was my claim denied due to my Worker's Compensation or MVA claim?

If your claims are not a result of your accident, we require one of the following:

• A medical doctor’s prescription stating that your claims are not a result of the work related incident

• A letter from your Provincial Worker's Compensation Board stating that they will no longer pay for any related services.The letter must include the date in which your case was closed.

When we receive this documentation and enter it into our system, we will reprocess your claims according to your plan limitations.

This information can be faxed to 1-519-739-0046, or scanned and emailed to [e-mail]. Make sure to indicate your plan identification number in your fax, as well as a phone number that you can be reached at. Please include a copy of your claim statement with the requested information.